WABA Template Examples

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Template guidelines - https://developers.facebook.com/docs/whatsapp/message-templates/guidelines/?translation

Template Categories

Category WABA.png


Issue Resolution - Used to answer questions or get customer feedback about your business.

Reservation Update - Used to confirm, remind, or otherwise update customers' reservations.

Ticket Update - Used to send information about tickets or updates. Alert Update - Used for important updates or news.

Appointment Update - Used to confirm, remind, or other updates about customer appointments.

Personal Finance Update - used to notify about changes in personal finance.

Shipping Update - used to inform about updates on customer orders. Account Update - used to report updates or changes to customer accounts.

Payment Update - used to notify customers about their payment.

Transportation Update - used to send information about the delivery status of goods.

Auto-Reply - Used to automatically reply to customers when a company representative is offline or not ready to reply immediately.

1. Notification of accepted application template:

  • Template Name - Notification of accepted application
  • Element name - alert_get_ticket
  • Template text - Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online]
  • Category - AUTO_REPLY
  • Type - Text
  • Language - English

Template.png

In the template, you can add an email button by writing in the template text:

Your applciation has been accepted, please wait for our manager to contact you | [Our phone,+7495118XXXX] | [Site,https://help.app24.online] | [Email,chats@app24.online]

Template2.png


2. Service quality assessment template:

  • Template Name - Service quality assessment
  • Element name - company_assessment
  • Template text - Please rate the quality of service. | [Good] | [Bad]
  • Category - ISSUE_RESOLUTION
  • Type - Text
  • Language - English

Template3.png

3. Template for sending a phone to a customer :

  • Template Name - If you have any questions
  • Element name - company_assessment
  • Template text - If you have any questions, call the number {{1}}.
  • Category - ALERT_UPDATE
  • Type - Text
  • Language - English

Template4.png

4. Order delivery template:

  • Template Name - Order delivery
  • Element name - text
  • Template text - Your order has been delivered {{1}}.
  • Category - SHIPPING_UPDATE
  • Type - Text
  • Language - English

template5-2