About Automation rules
About Automation Rules App24.Online
Automation rules are available in the Bitrix24 only on the certain tariffs - CRM+ (Without Workflow designer), Standard and Professional.
Automation rules are algorithms that aim to simplify the processing of leads and transactions, as well as the execution of tasks and business processes. In the Bitrix24, deals have stages, leads have statuses, and tasks have stages. They are customized to the specifics of your company, so they may look different. Examples:
The stage (status, stage) is the moment at which the transaction, communication with the client, task or business process is currently located. Later in the text, we'll use only the word "stage" for simplification.
Usually, at each stage, employees perform certain actions: plan calls, send emails, prepare reports, send notifications about the status of work to the manager, etc. With the help of automation rules, the system can be configured so that some of these actions are performed without human intervention. For more information about standard robots and their use, see the Bitrix24 help.
After installing ChatsApp24, you get free application actions that can:
- check if the client has WhatsApp installed;
- after checking at a certain stage of the lead, task, transaction, or business process, automatically send WhatsApp messages, files, and documents to customers.
The following help sections briefly describe how to configure each application action, and examples of when application actions can be useful. We recommend that you try using workwlow designer in the automation rules. In this way, you'll learn in practice whether automation rules can speed up the processing of leads, tasks, and transactions in your company.