About BotApp24

Does your company use instant messengers to stay in touch with customers? If that is the case, we would like to present you apps ChatsApp24 and BotApp24 that designed to make communication with customers more convenient and easy.

App ChatsApp24 establishes a connection between a messenger account of your company and the Bitrix24 portal. That way your employees can communicate with customers using familiar chats in Bithrix24. At the same time, customers receive messages in WhatsApp, which is more convenient for them. For more information, see topic ”About ChatsApp”.

App BotApp24 establishes a connection between the Bitrix24 Open Channels and a chatbot that automatically answers to standard users’ questions. This helps to reduce workload of the employees.

In the table below, you can see how communication with customers looks like with apps and without them:

No Apps

Using Apps

Customers send questions on their company’s issues directly to the employee’s messenger account. All messages come to one employee only. Messengers do not support using a single account by several users at once. It takes a while for the employee to process all incoming messages so customers often have to wait for a reply. The employee has to answer each question on his or her own. In the best-case scenario, the employee can send an answer to a frequently asked question by copying it, for example, from a special document.

Customers send questions on their company’s issues to the messenger account of your company. ChatsApp24 redirects messages to the Bitrix24 Open Channel chat. That way employees responsible for communication with customers (for example, the support team) can promptly view and reply to all messages. If a customer sends a frequently asked question, a chatbot automatically replies to it using BotApp24. Therefore, the customer receives required information in no time at all.

You can use the apps separately or together at once. If you buy a license for ChatsApp24, you’ll get access to BotApp24 for free. If you want to purchase only app BotApp24, buy a license for one month or for a longer period. For more information about licensing, rates, and tariffs, see topic “Rates and Tariffs”.

To start using ChatsApp24, do the following:

1. Install the app.
2. Configure your phone.
3. Configure the Open Channel.
4. Check the access rights.

To start using BotApp24, do the following:

1. Install the app.
2. Depending on the needs of your company, do one of the following
   • If you want the chatbot to decrease workload over your employees as much as possible and to efficiently communicate with your customers, create an AI chatbot. We recommend that you use this option.
   • If you want the chatbot to answer only simple questions, configure regular expressions. This option requires a more complex and advanced configuration.
3. Connect the AI chatbot to the Bitrix24 portal. Teach the chatbot to answer questions on a regular basis.
4. Regardless of the chatbot (based on the AI or regular expressions), configure the Open Channel.

Before you start using the Help, we recommend that you read the main terms used in documentation. If you have not found required information in the Help, contact our support team.