Connecting WhatsApp Business API

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Revision as of 18:48, 4 September 2021 by Support1 (talk | contribs)
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How to connect WhatsApp? There are 2 options:

  • WhatsApp, integrated by us through the Chat-api service. A quick way, just scan the QR and you can work, you need a separate phone with a stable Internet connection.
  • WhatsApp Business API (WABA). A reliable, stable method, protected from ban, but requires confirmation and verification of the business on Facebook and additional costs for the traffic of template messages.

If your company has not yet been verified on Facebook, we recommend that you do it now, since the verification process takes from 2 weeks to several months.

Before passing the verification, you can connect WhatsApp through the Chat-api integration, and, if you wish, switch to WABA, after confirming the company.


WhatsApp Business API (WABA) - WhatsApp software interface for companies that allows you to connect corporate automated systems for communicating with customers at the required scale.

ChatApp makes WhatsApp Business API easy-to-use for companies by improving and integrating communication tools into business processes.

Confirmation of the company in Facebook Business Manager

First, you need to verify your company (IE) on Facebook. Company confirmation instruction . The procedure takes 2 weeks or more.

ATTENTION! Confirmation of the company takes a long time, the integration of the chat-api service will allow you to use your WhatsApp mobile application and start working now. After confirming the company on Facebook, you will be able to continue connecting the WhatsApp Business API.

Google account registration

To connect to a WhatsApp provider, you need to create a Google account.

Send authorization data (login, password) to our technical support, it is better to use a new account specially created for registering a WABA provider.

Buy a license in your personal account

Select the "WhatsApp Business API" option. After payment, our technical support will contact you and connect the channel for you.

The WABA channel is in testing, leave a request to technical support and we will contact you when testing is complete and the service is ready. Do not waste time and confirm the company, see item # 1.

Creating message templates

Waba-template-example

Creating WABA template

Limits and Quality Score

After connecting, you will have level 1 - 1000 unique chats per day. Check out the limits and quality score here