Test Chatbot

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Chatbot with Support of Artificial Intelligence

Imagine that you have done the following:

To test operation of the chatbot, do the following:

  1. In your WhatsApp profile, send a message to the WhatsApp account of your company. For example, send “Hello”.
  2. If the chatbot is running, you’ll receive a response configured in the following sources:
    • Chatbot settings.
    • Default Welcome Intent unless it is disabled in the chatbot settings.
  3. If required, you can configure the chatbot to send responses from only one source. Here’s how to do it
    • If you want the chatbot to send only responses configured in Default Welcome Intent, then in the chatbot settings, in the Messages about adding to chat drop-down list, select Switched off.
      Bot Settings4.png
    • If you want the chatbot to send only responses configured in the chatbot setting, then in the chatbot settings, in the Messages: Default Fallback Intent, Default Welcome Intent drop-down list, select Switched off:
      Default Fallback.png
      IMPORTANT. If you disable the default intents, the chatbot won’t be able to send responses configured in Default Fallback Intent as well.
  4. Try to “talk” to the chatbot. At the beginning of any response, the chatbot will add phrase “BotApp24 for Open Channel”.
  5. After some time, the conversation will appear in the Open Channel. Responsible employees will see the unread message count on the app's icon has increased:
    Chat client open channels.png
    In the Open Channel settings, on the Chatbots tab, you can configure the period after which the chatbot passes on the conversation to the responsible employees. To configure the list of employees responsible for Open Channel, go to the Queue tab in the Open Channel settings.
  6. In Open Channel, you’ll see icon Bot24.png next to the chatbot messages. To start communicating with the customer, click the Reply button.

Chatbot Based on Regular Expressions

Imagine that you have done the following:

To test operation of the chatbot, do the following:

  1. In your WhatsApp profile, send a message to the WhatsApp account of your company. For example, send “Hello”.
  2. If the chatbot is running, you’ll receive a response configured in the chatbot settings.
  3. Send the chatbot several phrases that you often receive from the customers. Check if the chatbot responds you.
    NOTE. To “teach” the chatbot based on regular expressions, on the BotApp24 control panel, check the list of questions the chatbot failed to answer and add regular expressions for them. This process is more time consuming than teaching an AI chatbot.
  4. The conversation appears in Open Channel as in case of the AI chatbot. After that, responsible employees can work with the conversation. For more information, see paragraphs 6 and 7 in the guide on how to configure an AI chatbot.

In the chatbot settings, you can modify or disable a message that the chatbot sends in the following cases:

  • After the chatbot receives the first message from a customer.
  • In case the chatbot fails to figure out an answer using a regular expression..
    Settings6.png

IMPORTANT. If the AI chatbot is enabled (i.e. the Switched on value is selected in the DialogFlow mode drop-down list), the chatbot based on regular expressions won’t run.