Difference between revisions of "Phone-settings"

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<seo title="Set up a phone for CRM" metakeywords="Set up a phone" metadescription="Set up a phone for ChatsApp24" />
 
<seo title="Set up a phone for CRM" metakeywords="Set up a phone" metadescription="Set up a phone for ChatsApp24" />
{{DISPLAYTITLE:Set up a phone for CRM}}
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{{DISPLAYTITLE:Set up a phone for CRM}}
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{| class="wikitable" style="background-color:#ffffcc; width: 100%"
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|+
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| style="padding: 10px" |<big>'''''IMPORTANT'''''. After you’ve installed ChatsApp, check the following features on your smartphone:</big>
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*<big>Power-saving mode is disabled.</big>
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* <big>WhatsApp is allowed to work in the background mode.</big>
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|}
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==How to Disable Power Saving Mode==
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The power-saving mode reduces the amount of energy that your phone consumes. It may be useful, for example, when your phone is on low battery. In the power-saving mode, some functions of your smartphone are limited or disabled. In particular, apps cannot run in the background mode. To provide smooth operation of ChatsApp24, '''disable the power-saving mode'''.
  
Set up your phone so that the application WhatsApp «not fall asleep», otherwise messages will arrive and send with a delay.  
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Depending on the model and operating system of your phone, there may be various ways to disable the power-saving mode. In the collapsed table below, you can find examples on how to do it. If you haven’t found a required set of actions, you can search the required information in documentation for [https://support.google.com/android#topic=7313011 Android] / [https://support.apple.com/iphone iOS], or in the user guide provided by the phone manufacturer.
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==How to Enable Background Mode for WhatsApp==
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An app works in the background mode in the following cases:
  
'''On the old generation of Android''' select Settings → Screen → Sleep mode → Disable.
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* You are currently working in another app.
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* App is collapsed.
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* Your phone is locked at the moment.
  
'''On the new generation of Android''', the order of action may differ:
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At the same time, the app still processes, sends, and receives data. In the phone settings, you can enable or disable the background mode for each app individually.
* Settings → Battery & Performance → Power → Energy Savings → Turn off Limit Background Activity.
 
* Settings → All Applications → WhatsApp (WhatsApp Business) → Activity Monitoring → Select «No Restrictions».
 
* Settings → All Applications → WhatsApp (WhatsApp Business) → Other Permissions → Select the check box for «Run in Background».
 
  
'''On phones iPhone''' select
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To provide smooth operation of ChatsApp24, '''allow WhatsApp to work in the background mode'''. Otherwise, messages sent or received via Open Channel or Alternative Chat with delay.
Settings Basic Content Update → WhatsApp (WhatsApp Business). Make sure that the slider is set to green position. For iPhone 5s phones, optionally disable screen locking.
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Depending on the model and operating system of your phone, there may be various ways to allow WhatsApp to work in the background mode. In the collapsed table below, you can find examples on how to do it. In the collapsed table below, you can find examples on how to do it. If you haven’t found a required set of actions, you can search the required information in documentation for [https://support.google.com/android#topic=7313011 Android] / [https://support.apple.com/iphone iOS], or in the user guide provided by the phone manufacturer.
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{| class="wikitable mw-collapsible mw-collapsed"
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|'''<big>Configuration Examples</big>'''
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|-
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|'''Android'''
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|-
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|In the phone settings, do one of the following:
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*'''Battery and Performance''' → '''Power''' → '''Battery Saver'''. Enable the feature.
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*'''All Apps''' '''WhatsApp''' (WhatsApp Business) '''Performance Control'''. Enable '''No Limitations'''.
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*'''All Apps''' '''WhatsApp''' (WhatsApp Business) → '''Other Permissions'''. Select the '''Launch App in Background''' checkbox.
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|-
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|'''iPhone (iOS 14.3)'''
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|-
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|To disable the power-saving mode, in the iPhone settings, select '''Battery'''. Make sure that the '''Low Power Mode''' toggle is gray.
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To allow WhatsApp to work in the background mode, in the iPhone settings, select '''General''', and then select '''Background App Refresh'''. Make sure that the toggle next to WhatsApp (WhatsApp Business) is green.
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|}
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==Error “Unstable Operation of Phone”==
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If you use ChatsApp24 and the '''Unstable Operation of Phone''' error occurs, in the App24 personal account, open the [[Account-status|“Client Status”]] list to figure out the reason of the error.
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 +
In most cases, the error occurs due to the following reasons:
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*'''Phone is turned off''' or ran out of power.
 +
*'''Phone is not connected to the Internet over Wi-Fi or mobile network''' (you may need to pay for the communication services).
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*'''WhatsApp''' (WhatsApp Business) '''is not allowed to work in the background mode''' on your phone.
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*'''Power-saving mode is enabled''' on your phone.

Revision as of 01:06, 13 January 2021



IMPORTANT. After you’ve installed ChatsApp, check the following features on your smartphone:
  • Power-saving mode is disabled.
  • WhatsApp is allowed to work in the background mode.

How to Disable Power Saving Mode

The power-saving mode reduces the amount of energy that your phone consumes. It may be useful, for example, when your phone is on low battery. In the power-saving mode, some functions of your smartphone are limited or disabled. In particular, apps cannot run in the background mode. To provide smooth operation of ChatsApp24, disable the power-saving mode.

Depending on the model and operating system of your phone, there may be various ways to disable the power-saving mode. In the collapsed table below, you can find examples on how to do it. If you haven’t found a required set of actions, you can search the required information in documentation for Android / iOS, or in the user guide provided by the phone manufacturer.

How to Enable Background Mode for WhatsApp

An app works in the background mode in the following cases:

  • You are currently working in another app.
  • App is collapsed.
  • Your phone is locked at the moment.

At the same time, the app still processes, sends, and receives data. In the phone settings, you can enable or disable the background mode for each app individually.

To provide smooth operation of ChatsApp24, allow WhatsApp to work in the background mode. Otherwise, messages sent or received via Open Channel or Alternative Chat with delay.

Depending on the model and operating system of your phone, there may be various ways to allow WhatsApp to work in the background mode. In the collapsed table below, you can find examples on how to do it. In the collapsed table below, you can find examples on how to do it. If you haven’t found a required set of actions, you can search the required information in documentation for Android / iOS, or in the user guide provided by the phone manufacturer.

Configuration Examples
Android
In the phone settings, do one of the following:
  • Battery and PerformancePowerBattery Saver. Enable the feature.
  • All AppsWhatsApp (WhatsApp Business) → Performance Control. Enable No Limitations.
  • All AppsWhatsApp (WhatsApp Business) → Other Permissions. Select the Launch App in Background checkbox.
iPhone (iOS 14.3)
To disable the power-saving mode, in the iPhone settings, select Battery. Make sure that the Low Power Mode toggle is gray.

To allow WhatsApp to work in the background mode, in the iPhone settings, select General, and then select Background App Refresh. Make sure that the toggle next to WhatsApp (WhatsApp Business) is green.

Error “Unstable Operation of Phone”

If you use ChatsApp24 and the Unstable Operation of Phone error occurs, in the App24 personal account, open the “Client Status” list to figure out the reason of the error.

In most cases, the error occurs due to the following reasons:

  • Phone is turned off or ran out of power.
  • Phone is not connected to the Internet over Wi-Fi or mobile network (you may need to pay for the communication services).
  • WhatsApp (WhatsApp Business) is not allowed to work in the background mode on your phone.
  • Power-saving mode is enabled on your phone.