Difference between revisions of "Phone-settings"

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Depending on the model and operating system of your phone, there may be various ways to disable the power-saving mode and allow WhatsApp to work in the background mode. You can also search for required information in documentation for [https://support.google.com/android#topic=7313011 Android] / [https://support.apple.com/iphone iOS], or in the user guide provided by the phone manufacturer.
 
Depending on the model and operating system of your phone, there may be various ways to disable the power-saving mode and allow WhatsApp to work in the background mode. You can also search for required information in documentation for [https://support.google.com/android#topic=7313011 Android] / [https://support.apple.com/iphone iOS], or in the user guide provided by the phone manufacturer.
 
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{| class="wikitable mw-collapsible mw-collapsed" style="width: 75%"
If you use ChatsApp24 and the '''Unstable Operation of Phone''' error occurs, in the App24 personal account, open the [[Account-status|“Client Status”]] list to figure out the reason of the error.
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|'''<big>Example. iPhone (iOS) Configuration</big>'''
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|-
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|To disable the power-saving mode, in the iPhone settings, select '''Battery'''. Make sure that the '''Low Power Mode''' toggle is gray.
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To allow WhatsApp to work in the background mode, in the iPhone settings, select '''General''', and then select '''Background App Refresh'''. Make sure that the toggle next to WhatsApp (WhatsApp Business) is green.[[Файл:IPhone.gif|alt=|centre|frameless|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:IPhone.gif]]
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|}
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{| class="wikitable mw-collapsible mw-collapsed" style="width: 75%"
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|'''<big>Example. Хiаомi (MIUI) Configuration</big>'''
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|-
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|To allow WhatsApp to work in the background mode, in the phone settings, do the following:
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#Go to '''Apps→ All apps''' → '''WhatsApp'''.
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#Swap the '''Autorstart''' toggle. Make sure that it is blue. In the confirmation dialog box, click '''OK'''.
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#In the WhatsApp settings window, click '''Background settings,''' and then select the '''No restrictions''' checbkox.
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To disable the power-saving mode, in the phone settings, do the following:
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#Click '''Battery&performance'''.
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#Click '''Settings''' [[Файл:Настройки.png|21x21пкс|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:%D0%9D%D0%B0%D1%81%D1%82%D1%80%D0%BE%D0%B9%D0%BA%D0%B8.png]].
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#В окне «Настройки питания» выберите значение '''Никогда''' для пунктов '''Отключать мобильный интернет''' и '''Очищать память'''.
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#В этом же окне выберите пункт '''Экономия энергии''' и установите ползунок '''Экономия энергии''' в серое положение.
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[[Файл:Xiaomi.gif|centre|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:Xiaomi.gif]]
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|}
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{| class="wikitable mw-collapsible mw-collapsed" style="width: 75%"
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|'''<big>Example. Samsung (Android) Configuration</big>'''
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|-
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|To allow WhatsApp to work in the background mode, in the phone settings, do the following:
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#Go to '''Apps'''→ '''WhatsApp.'''
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#In the WhatsApp settings window, click '''Mobile Data'''.
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#Swap the '''Allow background data usage''' toggle. Make sure that it is blue.
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To disable the power-saving mode, in the phone settings, do the following:
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#Click '''Device maintenance.'''
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#In the window that opens, click '''Battery'''. Make sure that the '''Power saving mode''' is '''Off'''.
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[[File:Samsung. Power Saving Mode.gif|alt=|center|714x714px|[[File:Samsung. Power Saving Mode.gif|frameless|1280x1280px]]]]
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|}If you use ChatsApp24 and the '''Unstable Operation of Phone''' error occurs, in the App24 personal account, open the "Client Status" list to figure out the reason of the error.

Revision as of 21:09, 18 January 2021



IMPORTANT. After you’ve installed ChatsApp, follow some simple rules:
  • Disable the power-saving mode on your smartphone.
  • Alllow WhatsApp to work in the background mode.
  • Keep your smartphone always on charge. Do not let your smartphone to run out of power.
  • Keep your smartphone connected to the Internet via Wi-Fi or mobile network.

Depending on the model and operating system of your phone, there may be various ways to disable the power-saving mode and allow WhatsApp to work in the background mode. You can also search for required information in documentation for Android / iOS, or in the user guide provided by the phone manufacturer.

Example. iPhone (iOS) Configuration
To disable the power-saving mode, in the iPhone settings, select Battery. Make sure that the Low Power Mode toggle is gray.

To allow WhatsApp to work in the background mode, in the iPhone settings, select General, and then select Background App Refresh. Make sure that the toggle next to WhatsApp (WhatsApp Business) is green.alt=|centre|frameless|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:IPhone.gif

Example. Хiаомi (MIUI) Configuration
To allow WhatsApp to work in the background mode, in the phone settings, do the following:
  1. Go to Apps→ All appsWhatsApp.
  2. Swap the Autorstart toggle. Make sure that it is blue. In the confirmation dialog box, click OK.
  3. In the WhatsApp settings window, click Background settings, and then select the No restrictions checbkox.

To disable the power-saving mode, in the phone settings, do the following:

  1. Click Battery&performance.
  2. Click Settings 21x21пкс|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:%D0%9D%D0%B0%D1%81%D1%82%D1%80%D0%BE%D0%B9%D0%BA%D0%B8.png.
  3. В окне «Настройки питания» выберите значение Никогда для пунктов Отключать мобильный интернет и Очищать память.
  4. В этом же окне выберите пункт Экономия энергии и установите ползунок Экономия энергии в серое положение.

centre|link=https://wiki.app24.online/view/%D0%A4%D0%B0%D0%B9%D0%BB:Xiaomi.gif

Example. Samsung (Android) Configuration
To allow WhatsApp to work in the background mode, in the phone settings, do the following:
  1. Go to AppsWhatsApp.
  2. In the WhatsApp settings window, click Mobile Data.
  3. Swap the Allow background data usage toggle. Make sure that it is blue.

To disable the power-saving mode, in the phone settings, do the following:

  1. Click Device maintenance.
  2. In the window that opens, click Battery. Make sure that the Power saving mode is Off.

If you use ChatsApp24 and the Unstable Operation of Phone error occurs, in the App24 personal account, open the "Client Status" list to figure out the reason of the error.